Refund Policy

At iSlimart, customer satisfaction is our top priority. If you're not fully satisfied with your purchase, we're here to help.

Eligibility for Refunds

• You can request a refund within 7 days of receiving your order.
• Products must be unused, in their original packaging, and in the same condition as received.
• Certain items such as perishable goods, personal care products, and digital goods are non-refundable.

Refund Process

• Contact us via email at islimartkenya@gmail.com or call 0740596450 with your order details.
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed to your original payment method within 7 business days.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us immediately.